Digital Inclusion and Online Safety for Beneficiaries

Millions of people in the UK lack the devices, connectivity, skills or confidence to use the internet safely – and many of them are the people charities support. This course helps staff, volunteers and digital champions support beneficiaries to get online, build essential skills and stay safe, while protecting the charity's own data and devices.

Who this course is for: Digital champions, community and support workers, volunteers running IT help sessions, library and community centre staff, and managers of digital inclusion projects. No technical knowledge needed.

Self-paced online learning. Earn a Certificate of Completion on passing.

What you will learn

• Understand digital exclusion and its impact on the people charities support
• Help people access devices, data and connectivity safely
• Teach essential digital skills using patient, person-centred approaches
• Build online safety into every session – passwords, scams, privacy and wellbeing
• Run safe community IT sessions and device lending schemes
• Handle personal information and boundaries appropriately when helping people online

Course modules

• Understanding digital exclusion
• Access and connectivity
• Teaching online safety
• Protecting people and the charity