Managing Your IT Supplier – A Guide for Charities

Most small and medium charities rely on an outsourced IT supplier or managed service provider. This course helps non-technical managers choose, contract and manage IT suppliers with confidence – covering service levels, security responsibilities, admin access, data protection, performance reviews and how to switch suppliers safely.

Who this course is for: Chief executives, operations and finance managers, office managers and trustees of charities that outsource IT support, cloud administration or cyber security services. No technical knowledge needed.

Self-paced online learning. Earn a Certificate of Completion on passing.

What you will learn

• Understand what IT suppliers and managed service providers do and where responsibilities sit
• Choose a supplier using clear requirements and due diligence questions
• Agree contracts covering service levels, security, data protection and exit
• Control supplier access to your systems and data
• Manage supplier performance with simple reports and regular reviews
• Switch suppliers without losing access, data or service

Course modules

• Understanding the relationship
• Choosing and contracting
• Controlling access and security
• Performance, problems and exit