Protecting Beneficiaries from Scams and Online Fraud

Older people, disabled people, people in financial hardship and those who are isolated are often targeted by scammers. This short course helps charity staff and volunteers recognise common scams, talk to the people they support about them, respond when someone has been scammed, and refer to the right help.

Who this course is for: Frontline staff and volunteers supporting older people, adults at risk, people in debt or financial hardship, carers and isolated people – including befrienders, advisers, support workers and helpline volunteers. No technical knowledge needed.

Self-paced online learning. Earn a Certificate of Completion on passing.

What you will learn

• Recognise the most common scams targeting the people charities support
• Spot warning signs that someone may be being scammed
• Talk to people about scams sensitively and share simple protective advice
• Respond, report and refer when someone has been scammed, including safeguarding concerns

Course modules

• Understanding scams
• Spotting the signs
• Prevention
• When someone has been scammed