Handling Sensitive Data in Frontline Charity Services

Frontline staff and volunteers hear people's most personal information – health, housing, debt, immigration, abuse, addiction and family circumstances. This course shows caseworkers, advisers, support workers and volunteers how to record, store, share and protect sensitive information safely and lawfully, so the people you support can trust you.

Who this course is for: Caseworkers, advisers, support and outreach workers, helpline and drop-in staff, volunteers in frontline roles, and service managers. No technical or legal knowledge needed.

Self-paced online learning. Earn a Certificate of Completion on passing.

What you will learn

• Recognise special category and other sensitive data in everyday service delivery
• Choose appropriate lawful bases and conditions with your data protection lead
• Record case notes that are accurate, proportionate and respectful
• Share information safely with partners and statutory agencies, including in emergencies
• Protect data in the office, at home, out in the community and on devices
• Respond to subject access requests and data breaches in frontline settings

Course modules

• Sensitive data in everyday services
• Recording well
• Sharing information safely
• Keeping data safe everywhere you work