Social Media Security and Crisis Communications for Charities

Social media is where charities reach supporters, campaign and respond to news – and where account takeovers, fake pages, abuse and crises play out in public. This course helps communications teams secure their accounts, manage access, moderate safely, protect staff and beneficiaries, and communicate clearly during cyber incidents and reputational crises.

Who this course is for: Communications, digital and social media managers, fundraising and campaigns teams, volunteers who manage charity accounts, and senior leaders who approve crisis communications. No technical knowledge needed.

Self-paced online learning. Earn a Certificate of Completion on passing.

What you will learn

• Secure charity social media accounts and manage admin access properly
• Prevent and recover from account takeover
• Detect and remove fake pages and impersonation
• Moderate comments and protect staff, volunteers and beneficiaries from abuse
• Plan and deliver crisis communications, including during cyber incidents
• Govern social media with clear policies and approvals

Course modules

• Securing accounts
• Impersonation and moderation
• Crisis communications
• Governance